2016 OPEN summit

January 20, 2016 at 11:15 a.m.

Quality Improvement in Healthcare

Susan TaylorSusan Taylor, BScN, MBA HSM
Director, Quality Improvement Program Delivery
Health Quality Ontario

Susan Taylor is the Director, Quality Improvement Program Delivery at Health Quality Ontario and faculty with the IDEAS Advanced Learning Program.

She and her team are currently working collaboratively with healthcare leaders, clinicians and patients in all sectors across Ontario to improve patient experience and outcomes. Through rigorous and systematic application of improvement science, they work to improve the quality of care through large-scale implementation of evidence-based and emerging practices.

Susan has an undergraduate degree in nursing and a Master of Business Administration from McMaster University. She holds the IHI Improvement Advisor designation and is a certified Lean Six Sigma Black Belt.

Susan’s presentation: My presentation will provide an overview of quality improvement approaches and selected initiatives fostered by Health Quality Ontario that are focused on better medication management or of likely interest to the pharmacy sector.

Download Susan’s presentation (PDF)

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January 20, 2016 at 1:00 p.m.

Emerging Changes to Primary Healthcare

Phil GrahamPhil Graham
Associate Deputy Minister (Interim)
Primary Health Care Branch

Health Systems Accountability Performance Division
Ministry of Health and Long-Term Care

Phil Graham is the director of the Primary Health Care Branch in the Health System Accountability and Performance Division of the Ministry of Health and Long-Term Care.

His role includes policy, funding and accountability for key elements of Ontario’s primary care sector.

Phil has been with the Ontario Public Service for over ten years and has served in various roles, including Director in the Emergency Management Branch of Public Health Division. Prior to this, Phil worked at the Federal level at Environment Canada and for the Minister of National Revenue.

Phil has studied political science and public policy at the universities of Guelph, Carleton and Aberdeen and leadership development at the Richard Ivey School of Business.

Phil’s presentation: I will provide an overview of the proposed plan for primary, home and community health care, going forward as described in the Patient First discussion paper.

Download Phil’s presentation (PDF)

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January 21, 2016 at 8:45 a.m.

Australian Perspective on Pharmacy Practice

Lisa NissenLisa Nissen, BPharm, PhD — FPS, FHKAPh, FSHP
Professor and Head of the School of Clinical Sciences
Queensland University of Technology

Dr. Lisa Nissen is Professor and Head of the School of Clinical Sciences at Queensland University of Technology. She has over 20 years of experience, having worked in hospital and community pharmacy in both rural and metropolitan.

Her research focuses on the Quality Use of Medicines in the wider community and the expansion of roles for pharmacists, including development of pharmacy practice into other cognitive service delivery areas for example sleep, pain management and pharmacist prescribing.

Lisa’s specific clinical interest is in the management of chronic pain. Lisa is the immediate past president of the Pharmaceutical Society of Australia (QLD) Branch and is one of the first group of credentialed Advanced Practice Pharmacists.

Lisa’s presentation: It has felt like the pharmacy profession in Australia, and around the world, has been at a “crossroad” for decades. Our traditional role in the supply and dispensing of medicines has slowly been evolving, moving toward cognitive service provision. The profession has longed to be better utilized for its expertise in medicines management to improve patient care. A number of key policy changes and profession wide practice initiatives have pointed a way forward for pharmacy practice in Australia to a new pathway, with clear evidence that pharmacists can and will make meaningful contributions to the health outcomes for all Australians.

Download Lisa’s presentation (PDF)